57 Station Approach, Hayes, Kent, BR2 7EB

020 8462 3531

Customer Service

About Us

Welcome to The Baby Rack a traditional kids boutique specialising in Spanish and Portuguese childrenswear, shoes, gifts and accessories.

Our clothing collections range from newborn to 12yrs and includes brands such as DOT, Miranda, Tartaleta, Weekend A La Mere, Babine and lots of other unique European brands.

The Baby Rack is a family run business based in Hayes, Kent with all our collections hand picked by us for our boutique and online store.

We love our customers! They come from all over the world, we post far and wide and use the most reliable postal services to ensure products arrive safely and quickly.

Shipping & Delivery
We offer various shipping options to suit your preferences.   Below is a summary of the pricing for shipping within the UK and Globally: We default to a Next day UK Courier service. Alternatively, we offer a "Collect in Store" service.  Simply pay for the items online and then collect from our shop at your convenience.
If you would like a different service, please call us on 020 8462 3531 or email info@thebabyrack.co.uk.  All orders received after 3.00pm on a Friday will be shipped when the shop reopens on the following Tuesday, utilising our next day courier service.
 
Next day UK Courier  £3.99
European Countries     £11.00
Non European Countries     £18.00
Collect From Store Free
Privacy & Security
This privacy policy sets out how The Baby Rack uses and protects any information that you give The Baby Rack when you use this website.  The Baby Rack is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  The Baby Rack may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2013.

What we collect

We may collect the following information:

  • Name and title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interest
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thebabyrack.co.uk 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 57 Station Approach, Hayes, Kent, BR2 7EB. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns
At the Baby Rack we understand the imporance of customer satisfaction.  We therefore offer 7 days for a full refund and 14 days for exchange on all full price merchandise.  All items should be returned to store in original packaging with all tags attached and in saleable condition with original receipt.  All sale or promotional items are exchange only within 7 days of purchase.  Postage will not be refunded.  This does not effect your statutory rights.
Payment, Pricing & Promotions
We reserve the right to change pricing on an adhoc basis.  Pricing on the website may vary from the instore price.  Online promotions appear frequently so please add the website URL to your Bookmarks.